Returns & Refund Policy
We take great pride in the craftsmanship of every HOMSOFADECOR product. If something isn't right, here's how we make it right.
7-Day Return Window
Returns are accepted within 7 days of delivery for the following reasons only:
- Manufacturing defects (broken frame, torn upholstery, faulty stitching).
- Wrong product or wrong variant delivered.
- Significant damage during transit (must be reported within 48 hours of delivery with unboxing video).
Non-Returnable Items
- Custom-made / made-to-order sofas (non-standard size, fabric, or color).
- Products that have been used, soiled, or assembled incorrectly.
- Items returned without original packaging or tags.
How to Initiate a Return
- WhatsApp us at +91 9741194217 with order number, photos, and reason.
- Our team will inspect and confirm pickup within 24-48 hours.
- Reverse pickup is arranged at no extra cost for valid claims.
Refunds
- Refunds are processed within 5–7 working days after receiving the returned item back at our warehouse.
- Refunds for prepaid orders are credited to the original payment method.
- For COD orders, refunds are processed via UPI or bank transfer (we'll collect details from you).
- Shipping/COD charges are non-refundable unless the return is due to our error.
Replacement
You may opt for a replacement instead of a refund — we'll dispatch the replacement piece as soon as the original is picked up.
Order Cancellation
Orders can be cancelled free of cost before dispatch. After dispatch, our standard return policy applies.